Frequently asked questions

Understanding direct primary care

  • Direct Primary Care (DPC) is a membership model for healthcare that replaces the hassle of insurance for routine visits with a simple monthly fee. Your membership covers all routine and preventive primary care—no copays, no surprise bills—and gives you direct access to your doctor by text, phone, or video whenever questions come up.

    Think of it like car insurance: we don’t use insurance for oil changes or routine maintenance, only for accidents. DPC applies the same idea to healthcare—using insurance for major or unexpected events, while keeping everyday care simple and accessible.

    Because DPC practices care for much smaller patient panels (usually 300–500 patients instead of 2,000–3,000), your doctor has more time to focus on prevention, be available when something urgent arises, and truly get to know you. The result is healthcare that’s personal, transparent, and designed to keep you as healthy and satisfied as possible.

  • No. While Direct Primary Care (DPC) and concierge medicine share some similarities—like a strong focus on personalized, accessible care through a direct relationship between doctor and patient—they are not the same.

    Concierge practices usually bill insurance in addition to charging a membership fee, which is often much higher. They may still rely heavily on insurance reimbursements, with all the paperwork and restrictions that come with them.

    DPC, on the other hand, does not bill insurance at all. Patients pay an affordable monthly membership fee directly to their doctor. This keeps costs lower, removes administrative hassles, and allows providers to focus their time and energy on caring for patients.

    Because of this, DPC practices can also serve patients who are uninsured or underinsured, while concierge models generally cannot. And importantly, patients in a DPC practice never receive a surprise bill from an insurance company for the care they receive in our clinic.

  • Direct Primary Care can reduce your overall healthcare expenses by focusing on prevention and early intervention. With direct access to your doctor, health issues are addressed quickly—often before they turn into costly urgent care, ER visits, or hospital stays.

    Your membership fee is simple and transparent, covering all routine and preventive services with no copays, coinsurance, or hidden charges from our office. That means you’ll never be surprised by a bill for care you’ve already received.

    Many patients combine DPC with a high-deductible insurance plan, which provides protection for major or unexpected events while keeping day-to-day costs predictable and affordable. This approach often results in comprehensive coverage at a much lower total cost.

  • Yes. Direct Primary Care isn’t only for people with ongoing health concerns—it’s also a great fit if you’re generally healthy. Having a doctor who knows you well means you can get trusted advice quickly whenever something does come up, without the hassle of scheduling delays or urgent care visits.

    DPC also emphasizes preventive care, helping you stay healthy and catch potential issues early. Even if you don’t need frequent visits, you’ll have peace of mind knowing your doctor is available by text, phone, or video whenever questions arise—whether it’s a sudden injury, new medication, or preparing for travel.

    In short, DPC provides convenient access, continuity of care, and proactive prevention—all of which can be just as valuable for healthy patients as for those managing chronic conditions.

Our practice and clinical services

  • With Direct Primary Care, you don’t have to go through layers of phone trees or wait weeks for an appointment. You can securely message your doctor during the day and usually receive a response within a few hours. You can also call us directly—if we’re available, we’ll pick up and talk through your concern right away.

    If we’re with another patient, we’ll typically return your call within a few hours. And if something requires an in-person visit, we always make time for same-day or next-day appointments for urgent issues.

    Direct access means you spend less time waiting and more time getting the care you need, when you need it.

  • For true medical emergencies, always call 911 or go to the nearest emergency department. For urgent but non-emergency concerns, you can reach us directly between 8 a.m. and 8 p.m., Monday through Friday.

    And because health concerns don’t always wait for business hours, we work with patients and their families to create personalized after-hours plans when needed. That way, when it’s medically appropriate, we can help you avoid an unnecessary trip to the emergency department or urgent care by making sure you know how to reach us after hours.

  • Our goal is to provide comprehensive primary care for most of your health needs. That said, there are some situations where specialty care or outside services are necessary.

    For example, while we can provide early first-trimester obstetric care, we do not offer full prenatal services—but we will help connect you with an excellent local Ob/Gyn for ongoing pregnancy care. Similarly, there are times when consultation with a specialist is the best way to ensure you receive the highest quality care, and we will coordinate that referral with you.

    We also do not prescribe chronic Schedule II medications for conditions such as chronic pain, insomnia, or anxiety (e.g., opioids or benzodiazepines). And your membership does not cover services provided outside our office, such as hospitalizations, surgeries, or specialist visits.

  • Yes! We’re happy to care for children as part of our practice. We do ask that at least one parent is also enrolled, so we can support the whole family together.

    We offer discounted membership pricing for children—please see our Pricing Page for details.

  • As family medicine doctors, we’re trained to care for patients of all ages and to manage a wide range of health concerns. This includes chronic conditions like diabetes, high blood pressure, and asthma; acute issues such as infections or injuries that may require stitches; and procedures like skin biopsies or joint injections.

    Our goal is to be your first point of contact for nearly all of your health needs. For a more detailed list, please see our Services page.

  • Most of your care can be handled directly in our office, but sometimes seeing a specialist is the best way to ensure you get the highest quality care. When that happens, we’ll help coordinate your referral and stay involved so your care feels seamless.

    You can use your insurance (if you have it) for specialist visits, hospitalizations, or procedures outside our office. We’ll work closely with your specialist to keep your care connected and to make sure nothing falls through the cracks.

  • As part of your membership, we can give you access to deeply discounted pricing on many medications, labs, and imaging services—without needing to go through insurance. We partner with group purchasing organizations (GPOs) that negotiate wholesale rates, and we pass those savings directly on to you.

    For example:

    • Most common labs (including those typically ordered for an annual preventive exam) are less than $5 each.

    • A 90-day supply of a common blood pressure medication like lisinopril 10 mg may cost around $6.

    • A CT scan can be as low as $250, depending on the imaging center.

    This approach helps keep your healthcare both high-quality and affordable.

Membership, insurance and financial information

  • Membership is $200 per month for adults and $100 per month for children. Please see our membership page for more details about our monthly membership fee.

  • Your membership fee covers all your primary care visits with no copays. This includes:

    • Annual physicals and preventive visits

    • Sports and school physicals

    • Visits for chronic conditions and follow-ups

    • Same-day or next-day visits for acute illness or minor injuries

    • Basic office procedures

    In addition, members receive significant discounts on medications, labs, and imaging when paying out of pocket.

    Perhaps most importantly, your membership gives you direct access to your doctor by phone, text, video, or email—so you can reach out with questions or concerns anytime, often without even needing an appointment.

  • We believe you have a right to know exactly what your healthcare costs. That’s why we’ve included as much as possible in your membership fee. There are no hidden charges for office visits, urgent appointments, or phone calls.

    On rare occasions, we may charge a small materials fee (usually around $20) for certain in-office procedures—such as an injection—simply to cover the cost of the supplies or medication itself.

    Transparency is part of our commitment to keeping your care simple, affordable, and free of surprises.

  • No long-term contracts are required. You can cancel your membership at any time, and it will simply end at the close of that month.

    There are no hidden fees or penalties for any of our services.

  • Starting in 2026, new federal legislation allows Health Savings Accounts (HSAs) to be used for Direct Primary Care membership fees. We recommend checking with your HSA plan for the most up-to-date details. Our team is following these changes closely and can share more information as it becomes available.

    For Flexible Spending Accounts (FSAs), coverage depends on your employer’s plan rules—some may allow it, while others may not. We encourage you to confirm directly with your plan administrator.

  • Yes. Direct Primary Care is not a replacement for health insurance. Your membership covers all your routine and preventive primary care, but you’ll still need insurance for things we can’t provide in our office—such as hospitalizations, specialist visits, surgery, or major imaging.

    Many of our patients pair DPC with a high-deductible or lower-cost insurance plan, which keeps overall expenses down while ensuring they’re protected if something unexpected happens.

    Think of DPC as the foundation of your everyday healthcare, and insurance as your safety net for the big things.

  • Absolutely. While we recommend carrying insurance for unexpected medical expenses, we welcome members regardless of their insurance status.

    Your membership with us includes direct access to primary care, routine visits, preventive health screenings, chronic disease management, discounted medications and imaging, and personalized support. If you decide to seek additional coverage later on, we can help you navigate your options and connect you with resources.

  • You’re welcome to join our practice even if you have an HMO insurance plan. However, because HMOs require referrals to come from the primary care physician listed on your insurance card, our referrals to HMO specialists are sometimes denied.

    If that happens, you would need to see your insurance-assigned PCP to obtain the referral. We’re happy to provide a detailed letter explaining why the referral is medically necessary, so you can share it with your PCP and advocate for the care you need.

  • We are not yet enrolling Medicare patients, but we’ve created a waitlist for those interested in joining. Adding your name helps us move toward our goal of caring for Medicare patients.

    Here’s why: Medicare has strict rules for Direct Primary Care practices. In order to provide the best possible care, we plan to formally “opt out” of Medicare once we have enough interested patients to make this step feasible. Reaching that critical mass means we can confidently move forward, knowing we’ll be able to offer this care model to Medicare patients in a sustainable way.

    Once we opt out—likely by mid-2026, perhaps sooner—we’ll enter into a simple, private agreement directly with each patient. Medicare will still cover everything it normally does (medications, specialists, hospital visits, emergencies, labs, imaging, etc.), but it will not cover the monthly membership fee.

    Joining the waitlist ensures you’ll be among the first to know when enrollment opens.